Welcome to Kobalts Shop’s FAQ page! We’ve compiled answers to common questions about our products, shipping, returns, and more. Whether you’re a professional tradesperson or a DIY enthusiast, we’re here to help you have a seamless experience.

Product Questions

1. What types of products does Kobalts Shop offer?
We specialize in high-quality tools and equipment, including air compressors and parts, air tools, automotive hand tools, hardware, storage solutions, cutting tools, and more. Our products are designed for durability and precision, catering to both professionals and DIY users.
2. Are your products suitable for professional use?
Absolutely! Our tools are built for professionals, offering reliability and performance for job sites. They’re also perfect for home projects, ensuring versatility across all user levels.
3. How do I choose the right tool for my project?
Browse our categorized menu (e.g., Air Tools, Automotive Tools) for detailed product descriptions. If you need assistance, contact our support team at [email protected] for personalized recommendations.

Shipping and Delivery

4. Where does Kobalts Shop ship to?
We ship globally but currently exclude some remote areas and parts of Asia due to logistical constraints. Enter your address during checkout to check availability and estimated delivery times.
5. What are the shipping options and costs?
We offer two options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered within 10-15 days after shipping.
– Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after shipping.
All orders are processed within 1-2 business days after payment confirmation.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website (DHL, FedEx, or EMS) to monitor your delivery.

Returns and Refunds

7. What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Contact us at [email protected] to initiate a return, and we’ll guide you through the process.
8. What if I receive a damaged or defective product?
We apologize for any issues! Reach out to our customer support immediately with details and photos. We’ll arrange a return or replacement as per our policy.

Payment and Accounts

9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
10. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and faster future purchases.
11. Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your financial information is never stored on our servers.

General Support

12. How can I contact customer service?
Email us at [email protected] for any queries. Our team based in Detroit, US, is dedicated to providing prompt assistance.
13. Do you offer warranties on products?
Many of our products come with manufacturer warranties. Check individual product pages for details, and contact us if you need warranty support.

Still have questions? We’re here to help! Reach out at [email protected].

Kobalts Shop – Built for the Pros, Perfect for Your Projects.