At Kobalts Shop (“we,” “us,” “our”), your privacy and trust are paramount. We are committed to protecting the personal information of our customers—professional tradespeople and dedicated DIY enthusiasts worldwide. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website handtools-kobalts.com, make a purchase, or interact with us.

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected during your visit to our site.

  • Personal Information: When you make a purchase, create an account, or contact our customer support, we collect information such as your name, email address, shipping address, billing address, and payment details (e.g., credit card number processed securely by our partners).
  • Transaction Information: Details about the products you purchase, order history, and payment confirmation.
  • Technical and Usage Data: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, operating system, pages visited, time spent on the site, and referring URLs.
  • Communications: Records of your correspondence with us if you contact our customer support team at [email protected].

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, ensuring a seamless and secure experience.

  • To process your orders, manage your account, and deliver products to your specified address.
  • To communicate with you about your orders, updates to our policies, and promotional offers (if you have opted in).
  • To enhance website functionality, personalize your experience, and develop new products and services.
  • To prevent fraud and ensure the security of our website and transactions.
  • To comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information to third parties. We may share your data in the following circumstances:

  • Payment Processors: We share payment information with trusted partners like Visa, MasterCard, JCB, and PayPal to process transactions securely. These partners handle your data in accordance with their own privacy policies and industry standards.
  • Shipping Providers: We share your shipping address and contact details with logistics partners to deliver your orders.
  • Service Providers: We may engage third-party companies to assist with website hosting, analytics, marketing, and customer support. These providers are contractually obligated to protect your data and use it only for the services they perform for us.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our customers or others.

4. Data Storage and Security

We are based in the United States and store data on secure servers. While we serve customers globally (excluding Asia and certain remote regions), data may be transferred to and processed in the US or other countries where our service providers operate.

We implement robust security measures to protect your information:

  • All transactions are processed through an encrypted payment gateway; we do not store your sensitive credit card or banking information on our servers.
  • We use industry-standard technical and organizational measures to safeguard data against unauthorized access, alteration, or destruction.
  • Despite our efforts, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings or by contacting us.
  • Deletion: You may request deletion of your personal data, subject to legal obligations we have to retain certain information.
  • Opt-Out: You can unsubscribe from marketing communications at any time by using the “unsubscribe” link in our emails or contacting us.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
  • Purpose: Cookies are used for essential functions like shopping cart operation, authentication, and security, as well as for analytics and advertising.
  • Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

We may also use third-party services like Google Analytics to collect data about site usage. These services may use cookies and are governed by their own privacy policies.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our dedicated support team:

Email: [email protected]
Address: 1038 Tully Street, Detroit, US 48219

Thank you for trusting Kobalts Shop with your business. We are committed to safeguarding your privacy as we provide you with the professional-grade tools and service you deserve.

Kobalts Shop – Built for the Pros, Perfect for Your Projects.