At Kobalts Shop, we are dedicated to getting our professional-grade tools and equipment into your hands quickly and efficiently. We stand behind the quality of every product we sell and are committed to your complete satisfaction. This policy outlines our shipping procedures and our straightforward process for returns and exchanges.

Shipping Information

We ship globally (excluding Asia and a few remote regions). Please see the details below for our shipping options and timelines.

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

Return & Exchange Eligibility:

You may return or exchange most items within 15 days of receiving your shipment, provided they meet the following conditions:

  • Item is in its original condition: unused and uninstalled.
  • Item is in its original packaging with all tags, manuals, and accessories included.
  • You have the original receipt or proof of purchase.

Non-Returnable Items:

For the safety of our community of professionals and DIYers, the following items cannot be returned or exchanged unless they are defective:

  • Chainsaws & Pole Saws
  • Chisels & Pry Bars
  • Cutting & Crimping Tools
  • Opened Clothing items (for hygiene reasons)
  • Any product that shows signs of use, wear, or is not in its original condition.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Get Authorization: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Pack and Ship: Securely package the item in its original packaging with all accessories. Ship it to our facility at your expense (unless the item is defective or incorrect). Clearly write your RMA number on the outside of the box.
  4. Ship To:
    Kobalts Shop Returns
    1038 Tully Street
    Detroit, US 48219

Refund Processing

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive the item.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

Exchange Processing

For exchanges:

  • We will ship the replacement item once the original item is received and inspected.
  • Standard shipping rates apply for the replacement shipment.
  • Exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective item or the wrong product, contact us immediately at [email protected]. We will provide a prepaid shipping label and prioritize processing your replacement or refund.

Questions?

Our dedicated support team is here to help professionals and DIY enthusiasts alike. Contact us at [email protected] for assistance.

Kobalts Shop – Built for the Pros, Perfect for Your Projects.
We stand behind our tools and your satisfaction.